Categories

Contact us

Please call us for enquiries
02 9868 6962
Contact our hotline

Terms and conditions 

Payments

Price: All prices quoted are GST included. Prices are subject to change without notice.  Always check the stock before you make the payment!! Price doesn't include freight charge, please send us an email to confirm the freight cost if you want us to send it to you.

Mistakes: While all efforts are made to check pricing and other errors, inadvertent errors such as outdated or incorrect prices do occur from time to time and Pacstar Australia Pty. Ltd. reserves the right to decline orders arising from such errors.

Purchase:

All the parts we sell are not carrying any compatibility gurantee of your existing system, hardware or software (Please make sure the parts suit for you).

Payment:

 Purchases can be made by cash, EFTPOS, credit card, cheque or direct deposit.
  • EFTPOS purchases are accepted on personal pick up only (the EFTPOS daily limit set by the banks is normally up to $1000).
  • Credit card payment: 2% surcharge will be applied on credit card payments except American Express(AMEX) where a 3% surcharge will apply. We keep our right to require suitable photographic ID for credit transactions. Verification of credit card and identify may be requested after ordering as per our fraud prevention policy. Pacstar Australia Pty. Ltd. reserves the right to decline credit card payments at our discretion.
  • Cheque payment: We will require cheques to be cleared before we release the goods. The bank usually takes 4 working days from the day of deposit. All charges incurred as a result of dishonored cheques are the responsibility of the customers.
  • Direct Deposit funds need to be cleared before good gets released. Please put payment details as follows:
    Commonwealth Bank of Australia 
    Account Name: Pacstar Australia 
    BSB: 062 300 
    Account Number: 10103306
    Please put your FULL NAME and/or ORDER NUMBER on any deposit you make! 

  • PayPal payment: 3% surcharge will be applied on PayPal payment, our Paypal account is sales@pacstarcomputer.com.au. We keep our right to require suitable photographic ID for credit transactions. Verification of credit card and identify may be requested after ordering as per our fraud prevention policy. Pacstar Australia Pty. Ltd. reserves the right to decline credit card payments at our discretion.
  • We request a non-refundable, 10% deposit for any computer systems built by Pacstar Australia Pty. Ltd. We may also request a 20% non-refundale deposit for rare items we have to specifically order in.

Delivery Charges and Pick Up

For Delivery orders, we will sent you the exact quote for freight charges after you have confirmed your orders before the payment. 

Small items (upto 3Kg): $10 - $16 Send by POST. Have to fit into 500g or 3Kg satchel. However most Motherboard & some Graphic Card will not fit into the satchel and the freight may be up to $16 depending on location. 
Medium to Large items (upto 25Kg): $15 Sydney metropolitan areas only. 
Oversize items or multiple large items: Please call Pacstar representative for exact quote or email to sales@pacstarcomputer.com.au

Country NSW or Inter State: Please call Pacstar representative for exact quote or email to sales@pacstarcomputer.com.au

Important: The above information is a guideline only. Please confirm with Pacstar representatives before making payment.

Pick up: Customers have their responsibility to check all products they ordered are completed and in good order before they pay and pick up.

Cancellations and Return

Cancellations: Any attempt to cancel an order must be made as soon as possible.

  • Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
  • Cancellations may be communicated by telephone, email.
  • Cancellations for assembled system orders will incur a 15% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
  • Cancellation for specially ordered items would also attract a 15% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

Return/Credit/Refund: Please contact us by email or phone to verify if a return/credit can be accepted. Read below for guidelines on this procedure.

  • No deposit can be refunded if customer cancel the order.
  • No freight cost can be refunded.
  • Software is non-returnable and non-refundable if opened.
  • Consumable goods such as medias are non-returnable and non-refunded.
  • We reserve the right to credit, refund or exchange faulty products at our discretion.
  • Customers are responsible to find/obtain the correct components for their needs. If customer purchased a product and have a change of mind then we may be able to accept a return for refund/credit if the product is in original packaging/contents/condition and if it is returned with a copy of the invoice within 7 days. However, a 15% restocking fee or more will be placed on any returns of this sort.
  • We reserve the right to reject any returns after 7 days of the purchase.
  • If item(s) received is not what was ordered please do not open the package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the itme(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
  • Pacstar Australia Pty. Ltd. owns the title of any extra goods shipped with your order that have been despatched in error.
  • If a product is faulty during its one year warranty (past the DOA period) then it is subject to either the standard or manufacturer warranty replacement/fix and no refunds/credits can be made (see Warranty and Support).


Warranty & Support

Back to Base Warranty

  • We provide one year return to base warranty that start from the date of purchase on your tax invoice and warranty is not extendable.
  • System warranty is inclusive of labor and hardware for 12 month, but excludes software, virus and third party products. In the event that faults are found to be a result of software failure or virus attacked, a service fee will be charged.
  • Customers that have chosen to assemble their own PC will have full responsibility for any physical damages that have occurred through assembling; We will not take any responsibilities for any incorrect assembling and installations.
  • Products found Dead On Arrival (DOA) within 7 days from the date of purchase will be replaced on our spot and the replacement will be based on the stock we have. Original package and all contents must be returned as new with a copy of the invoice for the on time replacement. However, no replacement will be given for the physical damaged products.
  • Faulty products returned to us after 7 days of the purchase will be treated as Not DOA and the normal warranty will be taken for a time period of two to four weeks before the replacement.
  • No warranty for consumable goods e.g. Medias.
  • No warranty covered for physical damaged products e.g. burning or physically damaged. Under consumer law guidelines, we are not required to give warranties, refunds, exchanges or credits if customers want to return products that they have modified, damaged, or removed the identifying barcodes/serial numbers from.
  • We do not handle warranty claim for those goods where the manufacturer acceptes direct warranty claims from customers. Most of the monitors, printers, notebooks, network products etc are covered by direct manufacturer warranty.
  • Pacstar Australia Pty. Ltd. is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
  • Customer is responsible for proper packaging of warranty returns. All warranties will be void on items that are insufficiently or inaccurately packaged. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is and shipping fees are at customer's costs.
  • Shipping fees are at customers' costs if they don't bring the faulty products to our store. Please attach a copy of the original invoice and a detailed fault description. Customers are responsible for proper packaging of warranty returns. We are not responsible for any parcel missing in transit, on its return back to us.
  • Any part returned for warranty that tests 'ok' by our technicians may incur $30 testing fee.
  • Products found not faulty after testing will be shipped back to customers at their costs if they don't pick up from our store. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected.
  • Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us.
  • We do not provide advance replacement under any circumstances. Please keep this in mind when you place order.

Manufacturer Warranty

Pacstar Australia Pty Ltd does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the Monitors, Printers, Scanners, Network Products (e.g. D-Link, Netgear), Digital Cameras, Notebooks and more are under Manufacturer Warranty. If products are covered by a local manufacturer warranty you will have to contact them and arrange the necessary return particulars. Please see Manufacturers Details. We also recommend checking your warranty registration cards for terms and conditions once you purchase the products; in most cases they should have the appropriate numbers and details for your return. Please contact us if you are uncertain of this procedure before retuning your goods.

Warranty Procedures

  • Original invoice or receipt must be presented for all warranty claims.
  • Warranty claims must be along with your name, phone number, address and problem descriptions.
  • Warranty for computer parts normally takes two to four weeks before replacing to customers.
  • Warranty period start from the date that customers purchase the products. (usually it is 12mth warranty unless otherwise specified)
  • Warranty void if warranty labels on the products are removed.

Warranty and Technical support contacts

Note: Note: All the contacts and information are collected by web master when the web site is constructed. Web master does not take any responsibilities if those contacts and information were changed. Web master will try the best to keep it up to date.

ManufacturerPhone NumberWebsite
Acer1300 365 100support.acer.com.au
Asus1300 799 833www.asus.com.au
BenQ1300 130 336

www.benq.com.au

Brother(02) 8875 6000

www.brother.com.au

Canon13 13 83

www.canon.com.au

Compaq1300 363 669www.compaq.com.au
Creative(02) 9021 9898 
D-Link1300 700 100 www.dlink.com.au
Epson1300 361 054www.epson.com.au
Fujitsu1300 364 484www.fujitsu.com/au
HP13 10 47www.hp.com.au
IBM13 14 26 
Intel1800 649 931support.intel.com
iomega(02) 8223 9140www.iomega.com.au
Kodak1800 147 701 
Lexmark1300 362 192www.lexmark.com.au
LG1800 643 156www.lg.com.au
Linksys(02) 8850 1192www.linksys.com.au
Logitech(02) 8850 1192http://www.logitech.com/index.cfm/AU/EN
Maxtor www.maxtor.com
Microsoft13 20 58www.microsoft.com.au
Mitsubishi1300 651 808www.mitsubishi-electric.com.au
Netcomm(02) 9424 2000www.netcomm.com.au
Netgear1800 787 638www.netgear.com.au
OPTI-UPS www.opti-ups.com
Panasonic1800 677 203www.panasonic.com.au
Philips1300 130 837www.philips.com.au
Pioneer1300 666 383www.pioneeraus.com.au/computer
Samsung1300 362 603www.samsung.com.au
Seagate1800 129 277www.seagate.com
Sony1300 226 429www.sony.com.au
TP Link1300 875 465 www.tp-link.com.au
ViewSonic1800 880 818www.viewsonic.com.au
Western Digital support.wdc.com
Toshiba www.toshiba.com.au

Disclaimer

  • While all efforts are made to check pricing and other errors, inadvertent errors such as outdated or incorrect prices do occur from time to time and Pacstar Australia Pty. Ltd. reserves the right to decline orders arising from such errors.
  • Due to changing market forces and other extenuating circumstances that affect product availability and price stability. We reserve the right to withdraw any product we advertise and change prices without notice.
  • Pictures and descriptions are for illustration purposes only .While we try our best to maintain images and descriptions of products, we do not guarantee the correctness of images and descriptions.
  • The Pacstar Australia Pty. Ltd. Website contains information on goods and services that the Customer may purchase including Pacstar Australia Pty. Ltd. product descriptions and specifications. With the exception of information relating to Pacstar Australia Pty. Ltd. pricing and stock availability, all product information has been provided by the relevant original equipment manufacturer and/or vendor and not Pacstar Australia Pty. Ltd. and Pacstar Australia Pty. Ltd. has included it on this Website as a convenience only. The Customer should confirm all product descriptions and specifications with the relevant original equipment manufacturer or vendor before purchase.

  • This Website contains hyperlinks and pointers to other websites operated by third parties. These linked websites are not controlled by Pacstar Australia Pty. Ltd. and Pacstar Australia Pty. Ltd. is not responsible for the contents of any linked website or any hyperlink contained in a linked website. The hyperlinks are provided as a convenience only, and the inclusion of any hyperlink on this Website does not imply any endorsement of the linked website by Pacstar Australia Pty. Ltd., its affiliates or their directors or employees. The Customer links to any such website entirely at its own risk.